Accessibility

We’ve worked with AccessAble so you can check our facilities before your visit. Their surveyors assessed our venue to create a Detailed Access Guide. You can view the guide for The Rum Story and Jefferson’s Shop on the AccessAble website.

You can find the information and ticket desk in the courtyard on the ground floor. Our team is happy to help with any questions.

This attraction is wheelchair and mobility scooter-friendly.

We welcome guide dogs, hearing dogs and assistance dogs in the attraction.

You can usually use the lift to reach all floors. However, the lift to the second and third floors is currently out of order.

We apologise for any inconvenience and are working to fix it as soon as possible.

Access to the boardroom and education suite

There are a few steps to reach the boardroom and education suite after you leave the lift. This is because of the historic layout of the building.

Seating is available throughout the attraction and in the Courtyard Cafe.

There are wheelchair accessible toilets available on the ground floor and in The Vault event space.

Baby changing facilities are available in the disabled toilet on the ground floor.

The cafe and shop are both located on the ground floor.

Disabled visitors are welcome to park directly outside the museum, free of charge.